Legal Notices

How Jeeves operates in different countries

Jeeves is a financial platform providing flexible payment services and technology solutions. Jeeves is not a bank. Jeeves provides access to payment, transfer and wallet services via direct contractual relationships with our product partners, rather than offering payment, transfer and wallet services itself. In light of the differences in the regulation of financial services in the regions where Jeeves has offices, there are differences in the way Jeeves operates and is structured in each country. Please see below for further information on this.

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USA

Jeeves operates through the following entities:

Jeeves Inc whose registered office is at 13345 Fox Glove St Winter Garden FL 34787

Jeeves is not a bank or a registered financial institution in the USA. Jeeves provides access to payment, transfer and wallet services via direct contractual relationships with our product partners, rather than offering payment, transfer and wallet services itself.

In the US, Jeeves and its partners only work with regulated Tier 1 banks, such as JP Morgan Chase, and payment providers, such as Mastercard, to provide financial services to its clients.

Jeeves global accounts are powered by Airwallex, a licensed money transmitter in the US, who partners with JP Morgan to provide the standard USD 250,000 FDIC coverage for each account holder.

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Canada

Jeeves operates through the following entities:

Jeeves Technologies (Canada) Inc. whose registered office is at SUITE 1600, Cathedral Place 925 West Georgia Street Vancouver, BC V6C 3L2 Canada

Jeeves is not a bank or a registered financial institution in Canada. Jeeves provides access to payment, transfer and wallet services via direct contractual relationships with our product partners, rather than offering payment, transfer and wallet services itself.

In Canada, Jeeves and its partners only work with regulated Tier 1 banks, such as JP Morgan Chase, and payment providers, such as Mastercard, to provide financial services to its clients.

Jeeves global accounts are powered by Airwallex, a licensed xxx provider in Canada, who partners with JP Morgan to provide the standard CAD 100,000 CDIC coverage for each account.

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EU

JVS Technologies Europe Limited whose registered office is at Inniscarra, Main Street Rathcoole, Co. Dublin, Dublin Ireland. Company Number: 687031

Jeeves is not a bank or a registered financial institution in the EU. Jeeves provides access to payment, transfer and wallet services via direct contractual relationships with our product partners, rather than offering payment, transfer and wallet services itself.

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In the EU, Jeeves and its partners only work with regulated Tier 1 banks, such as Barclays Bank, and payment providers, such as Mastercard, to provide financial services to its clients.

Jeeves global accounts are powered by Airwallex, an Electronic Money Institution (EMI) license holder in the EU, who partners with Barclays to provide the standard EUR 100,000 DGS coverage per eligible person per account.

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UK

Jeeves Technologies UK Ltd whose registered office is at 49 Greek Street London United Kingdom, W1D 4EG. Company Number: 6248040

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In the UK, Jeeves and its partners only work with regulated Tier 1 banks, such as Barclays Bank, and payment providers, such as Mastercard, to provide financial services to its clients.

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Jeeves global accounts are powered by Airwallex, an Electronic Money Institution (EMI) license holder in the UK, who partners with Barclays to provide the maximum GBP 85,000 FSCS coverage per eligible person.

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General

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For the purposes of this Disclaimer, Company (referred to as either “Jeeves”, or “Our” in this Disclaimer) refers to Jeeves Inc.; and “You” or “Your” means the individual accessing the Service, or company, or account holder, or other legal entity on behalf of which such individual is accessing or using Jeeves’ Services or Products, as applicable.

These terms and conditions, along with the Cardholder / Program Agreement, Fees page, Privacy Policy and any other terms and conditions that apply to our services, form a legal agreement (the agreement) between you and Jeeves. You can ask for a copy of these terms and conditions through the Jeeves app or website at any time. To use all the functions of the app that are available to you, you must be connected to the internet.

Jeeves’ proprietary local payments network offers You a faster, more cost-effective, and transparent alternative to legacy banking. You can operate your Company like a local business, no matter where you are. Convert currencies at interbank rates and accept local currency payments by quickly opening local bank accounts and holding funds in multi-currency wallets.

We accelerate growth for various types of businesses. Our team is passionate about helping people and businesses send money securely around the world. We process millions of dollars each year for businesses of every size — from startup to Fortune 500. Our payments products are simple to use, easy to integrate with, and we help our customers achieve measurable results.

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Partner/Payment Disclaimer

‍Jeeves is not a bank:

Jeeves provides access to payment, transfer and wallet services via direct contractual relationships with our product partners, rather than offering payment, transfer and wallet services itself. Jeeves Inc. is a technology services provider and administrator of the Jeeves Pay and Jeeves Cash, among other programs. Our product partners utilize the services of banks banking partners.

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We maintain business and vendor relationships with a variety of companies, including Airwallex, Marqeta, Stripe, dLocal, Bexs, whom we rely on to support many of the Services we provide you. As such, they are indirectly compensated for supporting the Services we provide You. With respect to facilitating foreign remittances that originate in North America, Europe, or Latin America (or any other regions Jeeves provides services) to Your designated recipient, Jeeves does not receive, hold, nor transmit funds on Your behalf; rather, Jeeves relays Your payment instructions to a regulated entity that partners with a licensed money transmitter or payment provider to transfer funds to Your designated recipient. Your account is a prepaid card and wallet accounts are associated with a bank account held with various banks through Airwallex. You may hold funds in different currencies at the same time. Once you have set up your account you'll be able to use our services. For example, you can do the following:

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send money to and receive money from other Jeeves accounts and non-Jeeves accounts;
change money from one currency to another (we call this a currency exchange) - the currencies available might change occasionally;
make payments and withdraw cash using your Jeeves Card; and
view information about and manage your account.
we add new features and services all the time, and we will let you know about these through the Jeeves app or website @tryjeeves.com.

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© Jeeves Inc. 2023 The Jeeves USA Prepaid Visa® and Prepaid Mastercard® are issued by Jeeves pursuant to a license from Visa U.S.A. Inc. for Visa cards, and Mastercard International for Mastercard cards, and may be used everywhere Visa or Mastercard are accepted. Banking services are provided by Airwallex, Member FDIC, and are subject to the terms of a Cardholder / Program Agreement and its Addendums. “Airwallex” is a registered trademark of Airwallex © 2023. A note from Airwallex: Funds in your Jeeves Prepaid Wallet Accounts are held at an FDIC insured institution. Your funds will be held at or transferred to Airwallex, an FDIC-insured institution. While there, your funds are insured up to $250,000 by the FDIC in the event Airwallex fails if specific deposit insurance requirements are met and your card is registered. Jeeves Inc. is a technology services provider and administrator of the Jeeves Pay and Jeeves Cash programs. Airwallex does not hold, trade or sell cryptocurrency and does not provide FDIC insurance for cryptocurrency funds. Non-fiat funds (i.e. cryptocurrency) are converted to US Dollars before being spent on the Jeeves USA Prepaid Visa® and Prepaid Mastercard®. Savings Vault services provided by Sutton Bank, Member FDIC. Securities products are not insured by the FDIC or any federal government agency, are not bank deposits, are not obligations of or guaranteed by Airwallex and are subject to investment risks, including possible loss of the principal amount invested. The Jeeves Credit Card is issued by [Cross River Bank], Member FDIC.

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B2B Transfers & Payments

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Exchange Rates: You can request these from Jeeves.

Payment Services

As the user of Jeeves payment Services, including Jeeves Pay and Jeeves Cash (the “Payment Services”), You must provide information regarding Your bank account, credit card or debit card (“Designated Account”). Each time You use the Payment Services to pay Your account with Jeeves or utilize Jeeves payment Services, including Jeeves Pay and Jeeves Cash, You will be authorizing Jeeves to access Your Designated Account and any “Wallets” held with Jeeves, in each case, in accordance with Your instructions. You agree that You will not share Your Payment Services or other Jeeves passwords with anyone. You represent and warrant that any information You provide to Jeeves is accurate and complete, and You are legally authorized to make payments to Jeeves using Your Designated Account. You acknowledge and agree that Your Designated Account may be charged a fee by Your financial institution for each transaction successfully completed. When You use the Payment Services to send Jeeves a payment instruction, You authorize Jeeves to initiate a message to Your financial institution to charge Your Designated Account and to send those funds to Jeeves or to any other recipients on your behalf. If payment is received by Jeeves after the due date, regardless of any cause except for Jeeves's failure to use reasonable commercial efforts to process Your explicit payment instructions actually received by Jeeves, then You remain responsible for failure to pay Your account by the due date. Jeeves is not liable and You are responsible if the Payment Services are unable to complete any of Your payments because (i) the Designated Account has insufficient funds to complete the payment (ii) a legal order directs Jeeves or Your financial institution to prohibit withdrawals from the Designated Account (iii) the Designated Account is closed, frozen or otherwise unavailable (iv) You have submitted to Jeeves any incorrect or incomplete instructions or information in connection with the Payment Services or (v) circumstances beyond Jeeves's control (such as, but unlimited to, fire, flood, unavailability of the Internet, or interference from an outside force) prevent or delay the proper execution of the payment. If the Payment Services cause an incorrect amount of funds to be charged to Your Designated Account due to the fault of Jeeves, Jeeves shall return the improperly charged funds to You if You notify Jeeves in writing within one hundred and twenty (120) days of the issuance date of Your financial institution statement that shows the incorrect amount (subject to set-off by Jeeves of any amounts then due by You to Jeeves). Jeeves shall not be liable to You for any amount in excess of such amount and in any event shall not be liable for any special, indirect, incidental, punitive, exemplary, aggravated, economic or consequential damages. Jeeves shall not be required to independently verify any instructions or information received from You. Any instructions or information entered on this website using Your password shall be deemed to be instructions and information received from and authorized by You. You acknowledge and agree that entering any instructions or information with Jeeves through this website does not guarantee the execution of such instructions or information on a timely basis or otherwise. Jeeves shall not be deemed to have received any instructions or information from You until Jeeves confirms in writing receipt of such instructions or information. It is important for you to understand how your account works, so if you'd like more information you might find it helpful to read our [FAQs]. (The FAQs don't form part of our agreement with you).

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Financial Disclaimer

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Jeeves provides general information about financial products and services that should not be construed as financial advice or recommendations of particular financial products or services. Material on this website may contain general information about financial products and services. For further information about a particular product or service, please contact your representative at Jeeves and read the full product disclosure statement and other materials provided to you by Jeeves. Unless expressly stated otherwise, this information: (1) Does not constitute an offer or inducement to enter into a legally binding contract; and (1) Does not form part of the terms and conditions for said products and services.

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None of the information on the website takes into account the objectives, financial situation or needs of any particular person. Before acting on any of the information you should first consider the appropriateness of the information, in the light of your own individual objectives, financial situation and needs. It is advisable to obtain appropriate advice from an appropriately authorized financial planner or investment adviser before making any investment decisions or before purchasing financial products or services.

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All information provided at Jeeves is for informational purposes only and does not constitute professional financial advice. Please contact an independent financial professional for advice regarding your specific situation. B2B payments can involve a certain amount of market risk. You should always conduct your own due diligence before making any payments. While we do our best to ensure all information that you have provided is accurate, mistakes might be made by You, Jeeves or our service providers. Jeeves makes no representations as to the accuracy, completeness, suitability, or validity of any information and will not be liable for any errors or omissions in this information or any damages arising from information provided by You.

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Unless stated otherwise in this Disclaimer, the information on Jeeves website is provided to you on an “AS IS” basis without any warranty of any kind and is provided for a general, indicative purpose only. Jeeves does not make any express or implied warranty as to the accuracy, fitness for a particular purpose, non-infringement, reliability, security and timeliness to such content. Jeeves will not be liable for any faults in, omissions from, or misstatements or misrepresentations (whether express or implied) concerning any such information, and will not have or accept any liability, obligation or responsibility whatsoever for any loss, destruction or damage (including without limitation consequential loss, destruction or damage) arising from or in respect of any use or misuse of or reliance on the information delivered on or inability to use our website.

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Jeeves is not responsible for any loss or damage whatsoever arising out of or in connection with any information on tryjeeves.com. Jeeves reserves the right to omit, suspend or edit all information compiled by Jeeves on FinTech-Egypt.com at any time in its sole discretion without giving any reason or prior notice. You are responsible for making your own assessment of all information contained on the website and shall verify such information by making reference, for example, to original publications and obtaining independent advice before acting upon it.

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